Dashboard at a glance.

Your dashboard lives at app.tenloai.com/dashboard/chatbot . The left rail has seven tabs — Overview, Conversations, Outcomes, Coverage, Knowledge fixes, Tests and Knowledge base — plus a Settings shortcut that opens the consolidated Settings hub at Settings → Support Chatbot.

Overview tab

Block	What it shows
KPI tiles	Total Conversations · Answered Rate · Human Handoffs · FAQ Entries. Answered Rate is the share whose last reply wasn’t a fallback, not a resolution rate; test chats aren’t counted.
Onboarding checklist	8 steps; complete in order
Test Chat Sandbox	Try the bot with the same RAG flow real visitors hit
Widget install block	Your `<script>` snippet with copy button + Verify Installation
Hosted chat page link	Open the standalone chat page in a new tab

Conversations tab

Two-pane inbox of every chat that’s happened, with filters for All / Answered / Not answered / Handed off. Mark how a handoff ended, or mark a chat as a test. Click a conversation to read the full thread and see per-message confidence scores. See The Conversations inbox.

Outcomes tab

How conversations ended, who came back with the same question, what happened to handoffs, what visitors and your team said about replies, and what your knowledge fixes changed. Counts only, no single resolution percentage. See Outcomes.

Knowledge fixes tab

Suggested corrections to your knowledge base, from questions the bot kept missing and from replies marked wrong (a visitor’s thumbs down or your Answer was wrong). Edit the draft, then approve or reject it. Nothing changes in your knowledge base until you approve.

Tests tab

Save the questions you never want the chatbot to get wrong, with checks on the reply, and replay them after you change your knowledge base. Add starter tests adds a general set to begin with. Approving a knowledge fix reruns the tests it could affect and shows the result before and after.

Knowledge Base tab

Four ways to add content:

Add FAQ — manual question + answer entry
Bulk import (CSV/XLSX) — upload typed FAQ entries in spreadsheet form
Add a source — drop a URL, PDF (text-based or scanned), Word doc, or Markdown file and Tenlo ingests it
Sitemap crawl — paste any URL from a help centre / docs site, Tenlo discovers the sitemap, and lets you tick which pages to ingest in one shot

Plus the FAQ list (with edit/delete), the imported-documents list (with status pill and delete), and the Retrieval Inspector card for diagnosing why the bot retrieved (or didn’t retrieve) a given chunk — see Brand voice & confidence threshold.

Coverage tab

Shows where your knowledge base is falling short. Visitor questions the bot couldn’t answer confidently are grouped into gap clusters — topics people keep asking about that your KB doesn’t cover well — alongside coverage rates and a trend over the last 7, 30 or 90 days. Work down the biggest clusters by adding FAQs or documents for them.

Settings (Settings → Support Chatbot)

The dashboard’s Settings tab is now a shortcut into the consolidated Settings hub. Its cards live at Settings → Support Chatbot:

Card	Contents
General	Name, greeting, brand voice, confidence threshold, advanced retrieval
Handoff Rules	Handoff notification email + trigger phrases

Fewer knobs than you'd expect

The chatbot has fewer settings than you’d expect because it’s grounded entirely in your KB. Most “tuning” happens by editing your FAQs, not by twisting knobs. See Settings reference for the field-by-field rundown.