Dashboard at a glance.

Your dashboard lives at app.tenloai.com/dashboard/chatbot . The left rail has three tabs — Overview, Conversations, and Knowledge Base — plus a Settings shortcut that opens the consolidated Settings hub at Settings → Support Chatbot.

Overview tab

Block	What it shows
KPI tiles	Total Conversations · Resolution Rate · Human Handoffs · FAQ Entries
Onboarding checklist	8 steps; complete in order
Test Chat Sandbox	Try the bot with the same RAG flow real visitors hit
Widget install block	Your `<script>` snippet with copy button + Verify Installation
Hosted chat page link	Open the standalone chat page in a new tab

Conversations tab

Two-pane inbox of every chat that’s happened, with filters for all / resolved / unresolved / handed_off. Click a conversation to read the full thread and see per-message confidence scores. See The Conversations inbox.

Knowledge Base tab

Four ways to add content:

Add FAQ — manual question + answer entry
Bulk import (CSV/XLSX) — upload typed FAQ entries in spreadsheet form
Add a source — drop a URL, PDF (text-based or scanned), Word doc, or Markdown file and Tenlo ingests it
Sitemap crawl — paste any URL from a help centre / docs site, Tenlo discovers the sitemap, and lets you tick which pages to ingest in one shot

Plus the FAQ list (with edit/delete), the imported-documents list (with status pill and delete), and the Retrieval Inspector card for diagnosing why the bot retrieved (or didn’t retrieve) a given chunk — see Brand voice & confidence threshold.

Settings (Settings → Support Chatbot)

The dashboard’s Settings tab is now a shortcut into the consolidated Settings hub. Its cards live at Settings → Support Chatbot:

Card	Contents
General	Name, greeting, brand voice, confidence threshold, advanced retrieval
Handoff Rules	Handoff notification email + trigger phrases

Fewer knobs than you'd expect

The chatbot has fewer settings than you’d expect because it’s grounded entirely in your KB. Most “tuning” happens by editing your FAQs, not by twisting knobs. See Settings reference for the field-by-field rundown.