Monthly ROI reports.
On the 1st of each month at ~9am Eastern, your account owner receives a one-email summary of last month’s chatbot activity.
What’s in the Support Chatbot section
| Block | What it shows |
|---|---|
| Conversations | Total, deflected (resolved without handoff), handoffs, deflection rate, average messages per conversation |
| Messages | User vs assistant counts, plus a count of fallbacks (where the bot couldn’t answer with confidence) |
| FAQ hits | How many assistant messages drew on a curated FAQ entry (aggregate-only) |
| KB snapshot | Total FAQs and ingested documents at end of period |
| ROI summary | Time saved (deflected conversations × 5 minutes × $50/hour). Tenlo counts deflected only, not total — handoff conversations still required staff time, so counting them would be dishonest. |
| Customer-satisfaction line | Labelled “needs calibration (V2)” until Tenlo has direct CSAT signals |
If you have other Tenlo products, those sections appear in the same email. Chatbot-only customers see only the P01 block.
Archive
The Reports tab in the top nav lists every monthly report ever sent. Click any month to open it in a new tab. Reports are idempotent — if Tenlo re-runs a period for a fix, the snapshot updates but the email isn’t re-sent.
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