Settings reference.

Quick reference for every chatbot setting. They all live in the consolidated Settings hub (top nav) under Settings → Support Chatbot. A few cross-product settings live in other hub sections and are called out separately.

General card (Settings → Support Chatbot)

Field	Notes
Chatbot name	Display name in widget header (default: “[Business Name] Support”)
Greeting message	First message visitors see (default: “Hi! How can I help you today?”)
Brand voice prompt	1–4 sentence tone description (optional but powerful) — see Brand voice & confidence threshold
Confidence threshold	Slider `0.50–0.80`, default `0.60`
Advanced retrieval → per-source-type threshold	Optional override of the single threshold with five sliders (FAQ/URL/PDF/DOCX/MD)
Advanced retrieval → log retrievals	On by default. Powers the Retrieval Inspector log.

Handoff Rules card (Settings → Support Chatbot)

Field	Notes
Handoff notification email	Recipient for transcript emails (use a shared inbox)
Trigger phrases	Pill-tag list — see Trigger phrases

Cross-product settings (elsewhere in Settings)

These settings live in other sections of the Settings hub — they apply to every Tenlo product, not just the Support Chatbot.

Setting	Where
Notifications (Slack/Teams/email)	Settings → Notifications
Primary colour	Via `data-primary-color` on embed snippet — see Theming & branding
KB content	Knowledge Base tab — see FAQs and Documents

Note

There is no in-dashboard control for the stored brand colour yet — contact support if you’d like it changed without redeploying your snippet.