Changelog.

Manual changes by section, newest first.

2026-06-14 — Settings moved to a unified hub

Settings consolidated — the chatbot’s General and Handoff Rules cards moved to Settings → Support Chatbot in the new unified Settings hub (top nav). The dashboard’s Settings tab is now a shortcut into the hub. See Settings reference and Dashboard at a glance.

Multi-turn context — the chatbot now remembers recent turns within a single conversation, so follow-up questions that refer back to earlier messages are answered in context. See FAQ → Does the bot remember previous messages.

Initial web publication. Content migrated from P01-USER-MANUAL.md (v2.6 — same source date).

Recent product changes already reflected in this initial publication:

Sitemap-driven multi-page URL ingestion (V2.1) — see Knowledge base — documents
Mistral OCR for scanned PDFs (V2.3, shipped 2026-05) — first 50 pages, the rest skipped with a notice
Retrieval Inspector with per-source-type thresholds and diagnostic log (V2.6) — see Brand voice & confidence threshold
100-document KB cap clarified as shared with Sales Assistant (P05) — see Documents → Limits
Rate-limit accounting now counts ingest operations, not rows — a sitemap crawl that pulls 80 pages = 1 operation

Editorial choices during migration:

Section numbering (§1–§19) dropped in favour of section links — every cross-reference now points to the relevant in-site page.
Inline “Note:” and “Heads-up:” callouts promoted to structured <Callout> components throughout.
The §19 Glossary was inlined where terms appear rather than kept as a separate end-page glossary — matches the P05 and P09 pattern.
Em-dashes normalised across all step descriptions.
§7 (FAQs) and §8 (Documents) split into two separate pages — the original section was a single chapter but the operator surfaces are distinct.
§9 (Brand voice + confidence threshold + Retrieval Inspector) combined into one page — they always tune together.
Legal & data-handling content (split across §17 FAQs and §15 cancellation language in the source) consolidated into a dedicated compliance/index.mdx to match the P05/P09 layout.

Sections published:

Section	Status
What the Support Chatbot does	Published
Logging in	Published
Quick start — live in 30 minutes	Published
Dashboard at a glance	Published
Embedding the widget	Published
The hosted chat page	Published
Knowledge base — FAQs	Published
Knowledge base — documents	Published
Brand voice & confidence threshold	Published
Handoff to a human	Published
Trigger phrases	Published
The Conversations inbox	Published
Notifications	Published
Theming & branding	Published
Monthly ROI reports	Published
Settings reference	Published
Pricing & billing	Published
Frequently asked questions	Published
Troubleshooting	Published
Legal & data handling	Published