Pricing & billing.
Everything about what you pay, how you pay it and how to stop lives in Settings → Billing (app.tenloai.com/dashboard/settings/billing ). The old /dashboard/billing link still works — it now redirects here.
What it costs
The Sales Assistant is $199/month CAD, flat. It’s also included in the Growth Bundle at $599/month CAD, which adds the other three Tenlo products.
| Item | Value |
|---|---|
| Price | $199/mo CAD flat |
| Conversations | Unlimited |
| Leads | Unlimited |
| Bookings | Unlimited (via your Calendly account’s own limits) |
| KB entries (typed) | Unlimited |
| KB documents (URL/PDF/Word/MD) | Up to 100 documents per business (total across all Tenlo products that ingest documents) · 25 MB per file · 20 ingests/hour |
| Trial | 7 days |
| Bundle | Included in Growth Bundle ($599/mo) with the other three Tenlo products |
There are no per-message charges, no per-lead fees, no per-booking commissions. The only metering is on document ingestion — see Knowledge base & document ingestion.
Free trial
New accounts start on a 7-day free trial. A credit card is required to begin.
Your card details are held securely by Stripe — Tenlo never stores your card number directly. At the end of the trial your card is automatically charged for your subscription. If you decide Tenlo isn’t right for you, cancel before the trial ends from the Billing page and you will not be charged.
Updating your card
Go to the Billing page and click Update payment method. This opens a Stripe-hosted portal where you enter your new card details. Tenlo never sees or stores your card number.
Invoices and receipts
Past invoices live in the Stripe-hosted portal. From the Billing page, click Manage Billing → then select Invoice history. Each invoice can be downloaded as a PDF.
Tenlo does not store invoices separately — the Stripe portal is the single source for all billing history.
Changing plans
Click Manage Billing → on the Billing page to switch plans.
Upgrades take effect immediately. The full price difference between your current plan and the new plan is charged to your card at the time of the change. For example, upgrading from the Sales Assistant ($199/mo) to the Growth Bundle ($599/mo) results in an immediate charge of $400.
Downgrades take effect at the end of your current billing period. You retain full access until the period closes.
Cancelling
Click Manage Billing → on the Billing page and follow the cancellation steps in the Stripe portal.
| Question | Answer |
|---|---|
| When does cancellation take effect? | Your subscription runs to the end of the current billing period |
| Are there refunds? | No refunds for remaining days in a billing period |
| What stops when the period ends? | The widget stops loading on your site, AI scoring stops, CRM syncs stop, notifications stop |
| What can I still do after cancellation? | Your account switches to read-only — you can view leads, transcripts and bookings, disconnect platforms, and export your data as CSV |
| Can I reactivate? | Yes — visit tenloai.com/pricing at any time. Your KB entries, ICP, qualifying questions and settings will still be there. |
When you disconnect an integration (HubSpot, Pipedrive, Calendly), Tenlo wipes the tokens and stops future syncs; records already created in the third-party system are not touched, and your Tenlo-side history (leads, bookings, transcripts) is preserved. If you cancel your subscription, your data is automatically purged 90 days after cancellation — including conversation transcripts, leads, and your knowledge-base index. For an immediate deletion request, email hello@tenloai.com.