Pricing & billing.
Everything about what you pay, how you pay it and how to stop lives in Settings → Billing (app.tenloai.com/dashboard/settings/billing ). The old /dashboard/billing link still works — it now redirects here.
What it costs
The Sales Assistant is $100/month CAD, flat. It’s also included in both bundles — the Growth Bundle at $325/month CAD and the Pro Bundle at $375/month CAD — which add the other three Tenlo products. The two bundles differ only in which Reputation AI tier comes with them.
| Item | Value |
|---|---|
| Price | $100/mo CAD flat |
| Conversations | Unlimited |
| Leads | Unlimited |
| Bookings | Unlimited (via your Calendly account’s own limits) |
| KB entries (typed) | Unlimited |
| Abuse safeguards | Per-visitor rate limits (about 30 messages and 20 new chats per minute from one IP address) stop bots and scripted abuse. Real visitors never hit them. |
| KB documents (URL/PDF/Word/MD) | Up to 100 documents per business at any one time — shared across Support Chatbot (P01) and Sales Assistant (P05); deleting a document frees a slot · 25 MB per file · 20 ingests/hour |
| Trial | 7 days |
| Bundle | Included in the Growth Bundle ($325/mo) and the Pro Bundle ($375/mo) with the other three Tenlo products |
There are no per-message charges, no per-lead fees, no per-booking commissions. The only metering is on document ingestion — see Knowledge base & document ingestion.
Free trial
New accounts start on a 7-day free trial. A credit card is required to begin.
Your card details are held securely by Stripe — Tenlo never stores your card number directly. At the end of the trial your card is automatically charged for your subscription. If you decide Tenlo isn’t right for you, cancel before the trial ends from the Billing page and you will not be charged.
Updating your card
Go to the Billing page and click Update payment method. This opens a Stripe-hosted portal where you enter your new card details. Tenlo never sees or stores your card number.
Invoices and receipts
Past invoices live in the Stripe-hosted portal. From the Billing page, click Manage Billing → then select Invoice history. Each invoice can be downloaded as a PDF.
Tenlo does not store invoices separately — the Stripe portal is the single source for all billing history.
Changing plans
There’s no in-app plan switch for the Sales Assistant. Manage Billing → opens the Stripe portal, which handles your payment method, invoices and cancellation. To add another product or move to a bundle, email hello@tenloai.com; for any other change to your existing subscription, email support@tenloai.com.
Cancelling
Click Manage Billing → on the Billing page and follow the cancellation steps in the Stripe portal.
| Question | Answer |
|---|---|
| When does cancellation take effect? | Your subscription runs to the end of the current billing period |
| Are there refunds? | No refunds for remaining days in a billing period |
| What stops when the period ends? | The widget stops loading on your site, AI scoring stops, CRM syncs stop, notifications stop |
| What can I still do after cancellation? | Your account switches to read-only — you can view leads, transcripts and bookings, and disconnect platforms. There’s no self-serve export; email support@tenloai.com if you want a copy of your data |
| Can I reactivate? | Yes — visit tenloai.com/pricing at any time. Your KB entries, ICP, qualifying questions and settings will still be there. |
When you disconnect an integration (HubSpot, Pipedrive, Calendly), Tenlo wipes the tokens and stops future syncs; records already created in the third-party system are not touched, and your Tenlo-side history (leads, bookings, transcripts) is preserved. If you cancel your subscription, your data is automatically deleted 90 days after cancellation — including conversation transcripts, leads, and your knowledge-base index. Export is available on request before then. For an export or an immediate deletion request, email support@tenloai.com.