Billing & plans.
Everything billing — what you pay, how you pay it, and how to stop — is managed in Settings → Billing (app.tenloai.com/dashboard/settings/billing ); the old /dashboard/billing link still works and redirects there. This page is the cross-product overview; each product’s page (linked below) covers its specific limits.
What each product costs
All prices are in CAD per month. No setup fees. Month-to-month — cancel any time.
| Product | Price |
|---|---|
| Reputation AI | $99/mo |
| AI Support Chatbot | $299/mo |
| Conversational Sales Assistant | $199/mo |
| AI Sales Outreach | $249/mo — 500 prospects/mo, sends from your own Gmail/M365 mailbox |
| Growth Bundle | $599/mo — all four products, saves $247/mo |
The Growth Bundle bundles all four products (individually $99 + $299 + $199 + $249 = $846) for $599/mo — a saving of $247/mo. Sales Outreach in the bundle includes the same 500-prospect/month cap as standalone.
Free trial
New subscriptions start with a free trial. A credit card is required to begin, held securely by Stripe — Tenlo never stores your card number. Cancel before the trial ends and you won’t be charged. Trial length varies by product; see each product’s billing page below.
Paying, cards & invoices
Payment, cards, and invoices are all handled through the Stripe-hosted portal. From the Billing page , click Manage Billing → to update your payment method or download past invoices as PDFs. Tenlo never sees or stores your card number, and the Stripe portal is the single source for billing history.
Changing plans
From the Billing page, click Manage Billing → to switch plans or add products.
- Upgrades take effect immediately — the price difference is charged to your card at the time of the change.
- Downgrades take effect at the end of your current billing period; you keep full access until it closes.
Cancelling
Cancel from the Billing page (Manage Billing → Cancel plan). Your subscription runs to the end of the current billing period — there are no refunds for remaining days. When the period ends, the product’s features stop and its dashboard sections are hidden.
Your data is retained while your account is open. After cancellation it is automatically purged 90 days later — including FAQs, conversation transcripts, leads, and your KB index. Resubscribe within that window and everything is still there. For an immediate deletion request, email hello@tenloai.com.
Product-specific details
Each product’s billing page covers its own limits and specifics:
- Reputation AI — Billing & your account
- Support Chatbot — Pricing & billing
- Sales Outreach — Pricing, caps & billing — approval cap 500/mo, import cap 750/mo, daily send cap 50/day
- Sales Assistant — Pricing & billing