The Reviews tab.
The Reviews tab is your inbox. Layout: review list on the left, draft pane on the right.
Sample mode
The Reviews tab has a Sample mode toggle that loads demo reviews so you can see how classification, drafting and routing work before any real reviews arrive. It is read-only — sample reviews never post anywhere. Turn it off to return to your live queue.
Filter pills
Narrow the list to what needs attention. You can also filter by platform (Google / Facebook) using the chip strip above the list — only platforms that have delivered reviews appear.
| Pill | Shows |
|---|---|
| All | Every review |
| Urgent | 1–3★ reviews or legal-flagged items |
| Legal | Reviews flagged for legal language — held from the AI |
| Needs response | In the human queue, not yet acted on |
| Responded | Approved and posted (or scheduled to post) |
| Discarded | Closed without a reply |
Review cards
Each card shows: reviewer name, star rating, sentiment badge, a 2-line preview of the review, and time-ago.
Status colours:
| Colour | Meaning |
|---|---|
| Green | Auto-posted — handled, on the platform |
| Red | Urgent — 1–3★ or legal flag |
| Gold | Pending your approval |
| Teal | Mixed / neutral sentiment |
Draft pane actions
Click a review to open the full text and the AI-drafted reply, then choose:
- Approve & post — accept the draft. For Google, this triggers the reply post. For Facebook, it marks it done in Tenlo.
- Edit — make manual edits to the AI-generated text, then Save changes.
- Cancel — cancel changes you have made to the draft.
- Discard — close the review without sending a reply. It stays in the list under Discarded for audit trail.
The system tracks whether each reply was human-edited or untouched — this feeds the brand-voice analyser.
Legal-flagged reviews
Reviews containing legal language (words like “lawyer”, “sue”, “fraud”, “scam”, “lawsuit”, “court”, “damages”, “false advertising”) are held automatically. No AI draft is generated. The detail pane shows a Legal escalation banner with two options:
- Dismiss escalation — clear the flag, reset status, let the AI draft a normal reply.
- Reject review — close it without sending a reply and handle the matter directly.
When a review is in legal escalation, handle the matter directly with legal counsel. Do not dismiss the escalation and approve an AI reply without first consulting your lawyer.
Deep links
The URL preserves your filter state, so you can bookmark or share queue views. Example:
/dashboard/reputation?tab=reviews&filter=urgent&platform=google