Legal & data handling.
Tenlo’s Conversational Sales Assistant runs an AI chat widget on your website, captures visitor information, and (where you’ve connected it) syncs leads and bookings into your CRM and calendar. A few documents govern how the product handles your data and your visitors’ data.
Governing documents
- Privacy policy — how Tenlo collects, stores and processes data, including US state privacy laws (CCPA/CPRA) where they apply. tenloai.com/privacy
- Terms of service — the contract between you and Tenlo AI Inc. tenloai.com/terms
- Data processing addendum (DPA) — for customers who need one for their own compliance. Tenlo acts as a processor for the visitor data your widget collects; you remain the controller.
- Subprocessors — the AI, hosting and CRM providers Tenlo uses to deliver the Sales Assistant are listed in the DPA and on the website.
What you should do on your side
Because the widget runs on your domain and collects information from your visitors (chat transcripts, contact details, meeting requests), most teams add a short line to their own privacy policy noting that an AI-powered chat assistant is in use and that conversations may be stored to qualify leads and improve responses.
Transcript privacy
Transcripts are stored against your account. Visitors don’t see them. Tenlo support can see them when you ask for help diagnosing — otherwise they live in your dashboard only.
See Reading conversation transcripts for the operator-facing mechanics.
AI training
Tenlo uses Anthropic’s enterprise endpoints which prohibit training on customer data. Your visitor conversations are never used to train AI models — Anthropic’s, Tenlo’s, or anyone else’s.
Data retention and deletion
- While your subscription is active — leads, transcripts, bookings and KB content are retained for the life of your account.
- When you disconnect an integration (HubSpot, Pipedrive, Calendly) — Tenlo wipes the tokens and stops future syncs. Records already created in the third-party system are not touched; your Tenlo-side history is preserved.
- When you cancel your subscription — your data is automatically purged 90 days after cancellation, including conversation transcripts, leads, and your knowledge-base index.
- Immediate deletion — email hello@tenloai.com to request earlier deletion.
Where to look
| Topic | Where it lives |
|---|---|
| What gets stored and for how long | This page |
| Transcript visibility (operator-side) | Reading conversation transcripts |
| Data after cancellation | Pricing & billing |
| AI training stance | This page (above) and FAQ |