Notifications.
When a handoff fires, you can route the alert to whatever channels your team actually monitors — Slack, Microsoft Teams, or email.
The event
| Event | Fires when |
|---|---|
p01.handoff | Visitor submits the handoff form |
Other Tenlo products fire other events into the same notification system — see Reputation AI and Sales Assistant.
Adding a channel
Top nav → Settings → Notifications → + Add channel. Pick:
- Slack — paste an Incoming Webhook URL (Slack → Apps → Incoming Webhooks → Add to channel)
- Microsoft Teams — paste an Incoming Webhook URL (Teams channel → Connectors → Incoming Webhook)
- Email — enter an email address
Subscribing handoffs to a channel
After adding the channel, find the p01.handoff row in the per-event toggle grid and flip it on. Done — handoffs now fire to that channel.
If you’ve previously set a Handoff email in chatbot Settings, it keeps working as the default email channel — you don’t need to reconfigure anything. The Notifications system layers on top.
Test ping
Each channel has a Send test button. Use it before relying on a brand-new webhook to make sure the wiring is correct.
What the alerts look like
- Slack — Block Kit message with visitor name, email, the question that triggered handoff, and a link back to the conversation in your dashboard
- Teams — MessageCard format with the same content
- Email — full transcript (the original handoff email format)
Auto-revoke
If a webhook URL becomes invalid (channel deleted, app removed, returns 404/410), the system auto-marks it inactive and emails you. Re-add it whenever convenient.