Monthly ROI reports.
On the 1st of each month, you’ll receive a monthly report by email (sent at 13:00 UTC — 9 AM ET during DST, 8 AM ET in winter) covering the prior month’s activity across every Tenlo product you have enabled.
What’s in the Reputation AI section
| Section | What it shows |
|---|---|
| Reviews handled | Count for the period, with positive / neutral / negative sentiment breakdown |
| AI acceptance rate | % of AI-drafted replies you approved without edits |
| Average response time | From review arrival to reply approved/posted. For auto-posted replies, these are the same moment. |
| Per-platform rollup | Google and Facebook, side by side |
| Cumulative totals | Your all-time review total as of the end of the period |
| Rating lift | Your starting baseline rating vs. current rating per platform, plus delta and days tracked |
| Time saved | Estimate of staff time saved. Priced from your own numbers when you have entered them under Settings → ROI assumptions — your hourly rate, average job value and so on — and from an industry default of $50/hr when you have not. Every line states the assumption it used inline, and a line we cannot price honestly from your inputs says so instead of showing an invented figure. |
| AI narrative | 3–4 highlights citing real figures from the data, the single most important focus area, and 3–4 concrete suggested actions for the month |
About your baseline rating
The baseline is a snapshot taken when Reputation AI first syncs each platform — your rating the day you onboarded. Rating lift is the current minus the baseline, per platform. It’s fixed at onboarding, so it doesn’t drift as new reviews land.
What your tier adds to the report
The report follows your Reputation AI tier. Essentials gets the basic monthly report — the table above. Growth adds the campaign and trust-asset activity for the period. Pro adds the Trust Score and its movement, service recovery throughput, competitor position and AI visibility sampling, plus a monthly Trust Audit — a standalone scored assessment of your reputation with the specific things to fix, generated on the 1st alongside the report.
Other products in the report
If you also have Sales Outreach, Sales Assistant, or Support Chatbot enabled, those sections appear in the same report. Empty sections don’t render — a Reputation AI-only customer won’t see blank Sales or Chatbot blocks.
Accessing past reports
Click Reports in the top nav. Past reports live at /dashboard/reports . Click any month to open the rendered report in a new tab. Reports are idempotent — if a period is re-run, the snapshot updates but the email is not re-sent.