Frequently asked questions.
The questions the support inbox sees most often, with the answers we’d give over chat.
How long after import before I can approve?
Research takes 30–60 seconds per prospect; sequence generation another 10–30s in AI mode (instant in template mode). Plan ~2 minutes per prospect end-to-end. Bulk imports of 100 prospects typically finish in 5–10 minutes. See AI research.
Can I edit the AI’s draft before sending?
Yes. Open the sequence and edit the subject and body of any step that hasn’t sent yet — before or after you approve. Reset to AI draft puts a step back to what the AI wrote, and while a sequence is still pending approval you can ask the AI to regenerate it. If you want predictable copy across many prospects, set up a sequence template you trust.
What’s the difference between “approved” and “active”?
approved means you’ve clicked the button but Step 1 hasn’t fired yet (it’s in the queue, usually for under a minute). active means at least one step has gone out and the sequence is mid-flight.
Do delays compound or stack from approval?
They cascade — Step 1 sends immediately on approval, Step 2 fires delay_days days after Step 1 was sent, Step 3 after Step 2, etc. Delays are calendar days, not business days.
What if my prospect replies after Step 2?
The remaining steps don’t send. What happens next depends on how the reply is classified — a positive reply or an objection pauses the sequence, an unsubscribe suppresses the address and archives the sequence, and an out-of-office lets it continue. You take over. See Replies & classification.
Can I send to multiple contacts at the same company?
Yes — each is a separate prospect with their own sequence. You’ll burn 1 cap unit per contact you approve.
Will I look spammy if 5 colleagues all get the same template?
Possible if your template doesn’t reference each person’s role/personalisation hook. Use contact.title and contact.personalization_hook in your templates and they’ll read differently for each recipient even from the same template.
What if my Gmail token expires?
Sequences pause. The dashboard shows a red dot on the Email Provider card. Click Reconnect — pending sequences resume on the next worker pass.
Can I export my replies and prospects?
Not self-serve today. Email support@tenloai.com and Tenlo will prepare an export for you.
How much does this cost beyond $125/mo?
Nothing for normal use. AI calls (research, generation, classification) and CRM sync are included, and emails send from your own connected mailbox. If you need more throughput than one mailbox allows, email hello@tenloai.com about dedicated mailboxes.
Will Tenlo train AI on my data?
No. Your prospects, replies, and templates are not used to train any models. Anthropic and OpenAI’s enterprise endpoints (which Tenlo uses) have data-retention policies that prohibit training on customer data.
Can I use Sales Outreach for transactional emails, newsletters, or customer comms?
No — this is for B2B cold outreach only. Transactional should go through your billing system; newsletters need a dedicated ESP (Mailchimp, Customer.io, etc.). Mixing the two in one mailbox is bad for deliverability anyway.
What happens to my data if I cancel?
Provider tokens are nulled immediately. Your data is deleted 90 days after cancellation; if you want a copy before then, email support@tenloai.com and ask for an export. Deletion-on-request is available at any time — email support@tenloai.com. Full mechanics in CASL, suppressions & data handling.
How does this differ from the Sales Assistant (P05)?
P05 qualifies visitors who came to your site. P02 starts the conversation with prospects who haven’t visited yet. The two complement each other — many teams run both.