Support Chatbot.
An operator’s handbook for the RAG-powered chatbot that answers customer questions on your website using only your own knowledge base — and hands off to a human when it isn’t sure.
| Product | P01 · Support Chatbot |
| Version | 2.6 — June 2026 |
| Audience | Business owners, support leads, marketing teams, and developers responsible for embedding the chat widget |
| Support | hello@tenloai.com · Mon–Fri 9am–5pm EST · 1 business day response SLA |
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How to read this
New customer? Work through Getting started in order — you’ll be live in about 30 minutes with 5–10 starter FAQs.
Power user? Skip to Knowledge base — documents, Brand voice & confidence threshold, and Trigger phrases.
Just need a setting? Settings reference lists every field on every card.
What’s in this manual
| Section | Who it’s for |
|---|---|
| Getting started | New customers — read in order |
| Using the product | Day-to-day reference |
| Reference | Settings, billing, FAQ, troubleshooting |
| Compliance | Operators, legal, DPO |
| Changelog | What’s changed and when |
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