Notifications.
Reputation AI can send operational alerts to Slack, Microsoft Teams, or email. At a minimum, route the legal flag alert to a place where your team will actually see it.
The events
| Event | Fires when |
|---|---|
| Legal flag | A review contains legal language and is held for escalation |
| Negative review | A new low-rated review arrives |
| Recovery task created | A negative review opens a service recovery task (Pro) |
| Recovery task aging / overdue | A recovery task has sat open past its follow-up window (Pro) |
| Competitor gap opened | A new gap opens between you and a tracked competitor (Pro) |
Connecting a channel
Open Settings → Notifications from the top nav.
Your account email is already listed there — Tenlo adds it automatically and it can’t be removed. It’s the always-on fallback so you never miss an alert. You can add Slack and Microsoft Teams channels alongside it.
To add Slack or Microsoft Teams, click + Add Slack channel or + Add Teams channel. A dialogue opens with two fields:
- Label — a friendly name (e.g.
#tenlo-leadsorSales channel) - Webhook URL — paste the URL from your Slack app or Teams channel connector
Click Connect. Tenlo fires a live test ping to the URL before saving — if the ping fails (bad URL, revoked webhook, wrong workspace), you’ll see the error inline and nothing is persisted. If it succeeds, the channel appears in the list and a ✅ message lands in your Slack or Teams channel confirming the connection.
| Channel | What to paste |
|---|---|
| Slack | Incoming Webhook URL from your Slack app |
| Microsoft Teams | Incoming Webhook URL or Power Automate Workflow URL from a Teams channel connector |
| Already set up to your account email — no action needed |
Subscribing to events
Once a channel is connected, you’ll see an event-toggle grid — one row per event, one column per channel. Flip the toggles for what you want where.
Test ping
Each channel has a Send test button that fires a one-line “Tenlo test message” so you can verify the webhook works before relying on it.
Revoked webhooks
If Slack or Teams returns a 404 or 410 (channel deleted, app removed), the channel is auto-marked inactive and Tenlo emails you. Re-add it whenever convenient.