Quick start.
Seven steps, in order. The onboarding checklist on your dashboard at app.tenloai.com/dashboard/chatbot mirrors these steps.
Your chatbot is auto-created on first visit — there’s nothing to provision.
Chatbot name (e.g. “Acme Support”) and Greeting message (the first thing visitors see). Save.
Paste a question your customers actually ask. Paste your real answer. Repeat 5–10 times. Each FAQ is searchable as soon as you save it.
Start with the questions your team answers most often by email or chat. Even 10 FAQs gives the bot enough material to handle the most common 60–70% of incoming questions.
See Knowledge base — FAQs for writing tips.
The sandbox is open by default for new accounts. Type a question. The bot should answer using your FAQ, with a confidence score visible on each reply.
This is where transcripts go when the bot escalates to a human. Use a shared inbox or a real person’s address.
See Handoff to a human.
Copy the <script> snippet to your clipboard. Paste it before the closing </body> tag on every page where you want the bubble to appear (or just on your support page).
See Embedding the widget for per-platform instructions.
After a visitor opens the widget on your site, the dashboard turns this dot green. Confirms your embed is live without forcing you to send a fake conversation.
That’s it. Your chatbot is now live, answering questions from your KB, handing off to your inbox when stumped.