Changelog.

Manual changes by section, newest first.

2026-09-11

Repackaged — Essentials, Growth and Pro, at new prices:

Prices are CAD only now; the USD prices were retired. Two features moved as well:

• Review-request campaigns moved from the base plan to Growth.
• Trust Score and service recovery moved from Growth to Pro.

Trust assets stay in Growth; competitors and AI visibility stay in Pro, which also now carries a monthly Trust Audit.

Also corrected on the billing pages:

• Tier changes are self-serve. The previous note said Growth and Pro were not — they are now chosen in Settings → Billing. Upgrades invoice the prorated difference immediately; downgrades take effect immediately and credit the unused portion. Plan switching is deliberately absent from the Stripe portal, which still handles cards, invoices and cancellation.
• Monthly allowances documented for the first time — campaign emails, SMS and trust assets per tier, plus the fact that going over holds queued sends until the 1st rather than failing them. The 50 SMS/day cap is separate and checked first.
• Dropping below Growth pauses queued campaign sends rather than cancelling them, and the public intake webhook answers 403 PLAN_REQUIRED.
• Bundles split in two — the Growth Bundle at $325 carries Reputation AI at Growth, the Pro Bundle at $375 carries it at Pro. The old $599 bundle maps to the Pro Bundle. Every other product’s price changed too: Support Chatbot $125, Sales Outreach $125, Sales Assistant $100.
• Multi Location described as what it is — quoted per business, and a separate switch rather than a fourth tier.
• Monthly report — the ROI figures are now priced from your own numbers when you have entered them under Settings → ROI assumptions, and the report’s depth follows your tier.

2026-08-25

Added — the Growth and Pro features, which had shipped without documentation:

• Service recovery (Growth) — where tasks come from, the board, contact logging, and the recovery script drafter. Includes the full list of things a script will never say, and why recovery is kept separate from review solicitation.
• Trust Score (Growth) — the six components and their weights, the grade bands, and why the number is arithmetic rather than AI. Explains coverage, which is what stops a new account reading a low early score as bad performance.
• Trust assets (Growth) — the five asset types, and the quote check that refuses to let an untraceable testimonial reach an approve button.
• Competitors (Pro) — how suggestions are ranked by closeness in review volume rather than by rating, why the first week shows a dash rather than a zero for velocity, and what the gap report does.
• AI visibility (Pro, Beta) — the weekly checks, how to read a result, the evidence trail, and what each outcome suggests you do. It states plainly that results are monitored samples rather than a ranking, and that no placement in an AI answer can be guaranteed.

Corrected:

• The billing page said Reputation AI has “no tiers”. It has had three since August — base ($99), Growth ($199) and Pro ($299), all flat monthly and not per-location. The plan table is now on the billing page, along with a note that Growth and Pro are not yet self-serve.

2026-06-14 — Settings moved to a unified hub

• Settings consolidated — all settings now live in one Settings hub (top nav). Reputation-specific settings (brand voice, routing rules, logo, platform connections, account) moved to Settings → Reputation AI; the Reputation page’s old Settings tab is now a shortcut into the hub. Account, Notifications, and Billing are their own hub sections. Docs updated throughout — see Settings reference, Dashboard at a glance, and Quick start.

2026-05-24 — v0.5

Initial web publication. Content migrated from P09-USER-MANUAL_0.5.docx.

Corrections applied during migration:

• Cross-references corrected (§13.x → §14.x in the compliance chapter)
• Typo fixed: “contract email” → “contact email” (Settings reference)
• Typo fixed: “work STOP” → “word STOP” (STOP keyword table)
• Price corrected to $599/mo CAD for Growth Bundle throughout (billing page previously showed $549)
• Em-dash normalised across all step descriptions (Quick start step 1 previously used a hyphen)
• Inline “Important:” and “Note:” callouts promoted to structured components throughout

Sections published: