Pricing, caps & billing.
Everything about what you pay, the three caps to keep straight, and how to stop. The billing portal lives in Settings → Billing (app.tenloai.com/dashboard/settings/billing ). The old /dashboard/billing link still works — it now redirects here.
What it costs
Sales Outreach is $125/month CAD, flat — single plan. Also included in the Growth Bundle at $325/month CAD and the Pro Bundle at $375/month CAD, which add the other three Tenlo products at the same approval cap.
| Item | Value |
|---|---|
| Price | $125/mo CAD (flat — single plan) |
| Prospect cap | 500 approvals per month |
| Import cap | 750 prospects per month (1.5× the approval cap — protects you from researching prospects you’ll never email) |
| Sending | From your own connected Gmail or Microsoft 365 mailbox — never a shared Tenlo mailbox |
| Daily send limit | ~50 emails per mailbox per day (fixed safeguard, not configurable) |
| Trial | 7 days |
| Bundle | Included in the Growth Bundle ($325/mo) and the Pro Bundle ($375/mo) with Reputation AI, Sales Assistant, and Support Chatbot — same 500-prospect cap |
| Higher throughput? | Dedicated mailbox setup available — contact hello@tenloai.com |
Earlier tiers (Growth at 2,000/mo, Scale at 10,000/mo) were retired in May 2026. Google and Microsoft limit how much a single mailbox can safely send, so one mailbox couldn’t deliver those volumes. If you need more than ~50 emails/day, the answer is additional dedicated mailboxes — email hello@tenloai.com and Tenlo will set it up case-by-case.
The three caps
| Cap | What it limits | When it ticks |
|---|---|---|
| Approval cap (500/mo, hard cap) | Prospects you can approve | On click of Approve & send — counted at approval, not at send |
| Import cap (750/mo, 1.5×) | Prospects you can research | On import (file/CRM/manual) |
| Daily send safeguard (~50/day per mailbox) | Emails sent from your mailbox in a day | On every send |
Approvals vs imports — what they mean
- Approvals consume your 500-per-month approval cap. Every time you click Approve & send on a sequence, your usage counter ticks up by one.
- Imports are what you’ve researched but haven’t necessarily approved yet. Every imported prospect is researched by the AI whether or not you email them, so imports have their own ceiling at 1.5× the approval cap.
- Resets happen monthly on your billing renewal date.
Daily send behaviour
Every email goes out from the Gmail or Microsoft 365 mailbox you connected — there’s no Tenlo-managed sending pool. To protect that mailbox’s deliverability, Tenlo sends at most ~50 emails per mailbox per day. This safeguard is fixed; there’s no setting to change it.
If you approve 200 prospects at once, the first ~50 emails go out today. Sends over the daily limit are deferred to 9:00 local time the next day. No emails are dropped — just delayed.
Step timing
Step delays are calculated in calendar days from the previous step. There’s no send-window setting for Sales Outreach; a step is sent when it’s due, subject to the daily limit above.
When to upgrade to a dedicated mailbox
If any of these is true, email hello@tenloai.com for dedicated-mailbox pricing:
- You consistently hit ~50/day and want more headroom
- You need more than 500 prospects/month
- You want to send from a custom domain you’ve warmed yourself
- You need predictable enterprise-style deliverability
Tenlo will set you up case-by-case. Pricing varies by volume.
Free trial
New accounts start on a 7-day free trial. A credit card is required to begin. Your card details are held securely by Stripe — Tenlo never stores your card number directly. At the end of the trial your card is automatically charged for your subscription. Cancel before the trial ends from the Billing page and you will not be charged.
Updating your card
Go to the Billing page and click Update payment method. This opens a Stripe-hosted portal where you enter your new card details. Tenlo never sees or stores your card number.
Invoices and receipts
Past invoices live in the Stripe-hosted portal. From the Billing page, click Manage Billing → then select Invoice history. Each invoice can be downloaded as a PDF.
Changing plans
There’s no in-app plan switch for Sales Outreach. Manage Billing → opens the Stripe portal, which handles your payment method, invoices and cancellation. To add another product or move to the Growth or Pro Bundle, email hello@tenloai.com; for any other change to your existing subscription, email support@tenloai.com. Tenlo will make the change for you.
Cancelling
Click Manage Billing → on the Billing page and follow the cancellation steps in the Stripe portal.
| Question | Answer |
|---|---|
| When does cancellation take effect? | Your subscription runs to the end of the current billing period |
| Are there refunds? | No refunds for remaining days in a billing period |
| What stops when the period ends? | Outbound sends stop, AI calls stop, CRM sync stops, notifications stop |
| What can I still do after cancellation? | Account switches to read-only — view sequences and replies. There’s no self-serve export; email support@tenloai.com if you want a copy of your data |
The moment Stripe confirms a cancellation, provider tokens (Gmail, Microsoft 365, Calendly, HubSpot, Pipedrive) are nulled. Your data is automatically deleted 90 days after cancellation — sequences, prospects, replies. Export is available on request before then. Full mechanics in CASL, suppressions & data handling.