Multi-location.
If your business has multiple physical locations under one brand — a 3-store retail chain, a 4-clinic dental group — Reputation AI can manage each one independently: different GBP listing per location, different Facebook Page per location, separate review queues, and aggregated KPIs.
Reputation AI Multi Location is quoted per business rather than being one of the three tiers — what it costs depends on how many locations you run and how they are set up. Contact hello@tenloai.com for terms if you have more than 2 locations.
It is a separate switch on your account, not a tier: multi-location can be turned on alongside Essentials, Growth or Pro, and turning it on does not change which features your tier carries.
Enabling multi-location
Multi-location is off by default. To enable, contact hello@tenloai.com and we’ll flip the flag on your account. Once enabled, you’ll see:
- A location switcher dropdown above the Reviews / Campaigns tabs (with a matching switcher in Settings → Reputation AI)
- A Locations management page at Reputation → Locations
- An All locations Overview page
Adding a location
Go to Reputation → Locations → + Add location. Required: name (e.g. “Toronto Eglinton”). Optional: address, phone.
After creation, you’re taken to the per-location edit page where you connect that location’s Google review link, GBP listing, and Facebook Page.
Switching context
Use the location switcher to focus the dashboard on a single location. Reviews and Campaigns filter to that location only, and the Settings → Reputation AI section carries its own switcher so its settings stay per-location too. The URL preserves the active location (?loc=<id>) so you can bookmark deep links.
The dropdown also has an All locations (overview) option for the aggregated view.
The all-locations Overview
A KPI strip plus a leaderboard table:
| Column | What it shows |
|---|---|
| KPI strip | Total reviews this month · weighted % positive · average current rating · total pending replies |
| Leaderboard | One row per location: current rating, monthly review count, % positive, pending count |
Click a row in the leaderboard to drill into that location’s dashboard.
Default location
Every account has one default location. For single-location customers, this is just “your business”. For multi-location customers, it’s the flagship or original site. The default location can never be archived. New campaigns default to the default location unless you explicitly assign a different one.
Archiving a location
On the location edit page, click Archive location. The location is soft-deleted — data is preserved but excluded from the list, Overview, and review-fetch loops. Contact support to restore it later.