Pricing & billing.
Everything about what you pay, how you pay it and how to stop lives in Settings → Billing (app.tenloai.com/dashboard/settings/billing ). The old /dashboard/billing link still works — it now redirects here.
What it costs
The Support Chatbot is $125/month CAD, flat. It’s also included in both bundles — the Growth Bundle at $325/month CAD and the Pro Bundle at $375/month CAD — which add the other three Tenlo products. The two bundles differ only in which Reputation AI tier comes with them.
| Item | Value |
|---|---|
| Price | $125/mo CAD flat |
| Conversations | Up to 500 new conversations per business per day |
| Messages | Up to 2,000 visitor messages per business per day · 100 visitor messages per conversation |
| FAQ entries | Unlimited (typed) |
| Document ingestion | Up to 100 documents per business at any one time — shared across Support Chatbot (P01) and Sales Assistant (P05); deleting a document frees a slot · 25 MB per file · 20 ingest operations/hour (a sitemap crawl counts as one operation regardless of page count) |
| Trial | 7 days |
| Bundle | Included in the Growth Bundle ($325/mo) and the Pro Bundle ($375/mo) with the other three Tenlo products |
There’s no per-message billing and no “AI minutes” — the price is flat. The daily limits above (counted per UTC day) exist to stop abuse and runaway costs, not to meter normal use, and there are also per-visitor rate limits so one visitor can’t flood your bot. If your traffic genuinely needs more, email support@tenloai.com and the limits can be raised for your business.
Free trial
New accounts start on a 7-day free trial. A credit card is required to begin. Your card details are held securely by Stripe — Tenlo never stores your card number directly. At the end of the trial your card is automatically charged for your subscription. Cancel before the trial ends from the Billing page and you will not be charged.
Updating your card
Go to the Billing page and click Update payment method. This opens a Stripe-hosted portal where you enter your new card details. Tenlo never sees or stores your card number.
Invoices and receipts
Past invoices live in the Stripe-hosted portal. From the Billing page, click Manage Billing → then select Invoice history. Each invoice can be downloaded as a PDF.
Tenlo does not store invoices separately — the Stripe portal is the single source for all billing history.
Changing plans
There’s no in-app plan switch for the Support Chatbot. Manage Billing → opens the Stripe portal, which handles your payment method, invoices and cancellation. To add another product or move to a bundle, email hello@tenloai.com; for any other change to your existing subscription, email support@tenloai.com.
Cancelling
| Question | Answer |
|---|---|
| When does cancellation take effect? | Your subscription runs to the end of the current billing period |
| Are there refunds? | No refunds for remaining days in a billing period |
| What stops when the period ends? | The widget on your site stops responding (returns an error), AI inference stops, ingestion stops, notifications stop |
| What can I still do after cancellation? | Your account switches to read-only — you can view conversations and transcripts and disconnect platforms. There’s no self-serve export; email support@tenloai.com if you want a copy of your data |
| Can I reactivate? | Yes — visit tenloai.com/pricing at any time. Your FAQs, ingested documents, and settings will still be there. |
Data is retained while your account is open. After cancellation, your data is automatically deleted 90 days later — including FAQs, conversation transcripts, and your KB index. Export is available on request before then. For an export or an immediate deletion request, email support@tenloai.com. Full mechanics in Legal & data handling.