Pricing & billing.
Everything about what you pay, how you pay it and how to stop lives in Settings → Billing (app.tenloai.com/dashboard/settings/billing ). The old /dashboard/billing link still works — it now redirects here.
What it costs
The Support Chatbot is $299/month CAD, flat. It’s also included in the Growth Bundle at $599/month CAD, which adds the other three Tenlo products.
| Item | Value |
|---|---|
| Price | $299/mo CAD flat |
| Conversations | Unlimited |
| Messages | Unlimited |
| FAQ entries | Unlimited (typed) |
| Document ingestion | Up to 100 documents per business — shared across Support Chatbot (P01) and Sales Assistant (P05) · 25 MB per file · 20 ingest operations/hour (a sitemap crawl counts as one operation regardless of page count) |
| Trial | 7 days |
| Bundle | Included in Growth Bundle ($599/mo) with the other three Tenlo products |
There are no usage caps, no per-message billing, no “AI minutes” to watch. You can run thousands of conversations a month on the same flat fee.
Free trial
New accounts start on a 7-day free trial. A credit card is required to begin. Your card details are held securely by Stripe — Tenlo never stores your card number directly. At the end of the trial your card is automatically charged for your subscription. Cancel before the trial ends from the Billing page and you will not be charged.
Updating your card
Go to the Billing page and click Update payment method. This opens a Stripe-hosted portal where you enter your new card details. Tenlo never sees or stores your card number.
Invoices and receipts
Past invoices live in the Stripe-hosted portal. From the Billing page, click Manage Billing → then select Invoice history. Each invoice can be downloaded as a PDF.
Tenlo does not store invoices separately — the Stripe portal is the single source for all billing history.
Changing plans
Click Manage Billing → on the Billing page to switch plans.
Upgrades take effect immediately. The full price difference between your current plan and the new plan is charged to your card at the time of the change. For example, upgrading from the Support Chatbot ($299/mo) to the Growth Bundle ($599/mo) results in an immediate charge of $300.
Downgrades take effect at the end of your current billing period. You retain full access until the period closes.
Cancelling
| Question | Answer |
|---|---|
| When does cancellation take effect? | Your subscription runs to the end of the current billing period |
| Are there refunds? | No refunds for remaining days in a billing period |
| What stops when the period ends? | The widget on your site stops responding (returns an error), AI inference stops, ingestion stops, notifications stop |
| What can I still do after cancellation? | Your account switches to read-only — you can view conversations and transcripts, export your data as CSV (via support), and disconnect platforms |
| Can I reactivate? | Yes — visit tenloai.com/pricing at any time. Your FAQs, ingested documents, and settings will still be there. |
Data is retained while your account is open. After cancellation, your data is automatically purged 90 days later — including FAQs, conversation transcripts, and your KB index. For an immediate deletion request, email hello@tenloai.com. Full mechanics in Legal & data handling.