What Reputation AI does.
Reputation AI watches your incoming reviews, drafts replies in your voice, asks customers for new reviews, and routes anything sensitive to you for approval — while keeping you compliant with CASL and TCPA.
Three jobs, one dashboard
1 — Review inbox. Every new Google and Facebook review lands in your inbox, and the AI drafts a reply using your brand voice. You approve or edit it; eligible positive Google replies can auto-post on a configurable delay.
2 — Review campaigns (Growth and Pro). You upload a list of recent customers, set a trigger (manual, scheduled, or webhook), and Tenlo sends personalised email or SMS review requests on your behalf. Unsubscribes are handled automatically. Campaigns aren’t part of Essentials — see Billing & your account.
3 — Routing and compliance. Reviews with legal language are held back and escalated to your CASL contact. Negative reviews go to a human queue. Positive ones can auto-post. Every send includes a physical mailing address and a one-click unsubscribe link.
What it does not do
Reputation AI does not post replies to Facebook for you. Facebook reviews appear in your inbox with an AI-drafted reply; you approve it with Approve & copy and paste it into Facebook yourself.
- Does not generate fake reviews or incentivise ratings in a way that violates platform terms.
- Does not send to contacts without a valid consent basis on file.
- Does not auto-post replies to 1–3 star reviews — those never auto-post, and go to your approval queue.