Settings reference.
Quick reference for every Settings field in Reputation AI. They all live in the consolidated Settings hub (top nav): Reputation-specific fields under Settings → Reputation AI, and a few cross-product fields under Settings → Account, called out separately.
Brand voice card (Settings → Reputation AI)
| Field | Purpose |
|---|---|
| Tone description | 1–2 sentences on how your business sounds |
| Sign-off | The phrase that ends every reply |
| Analyze my reviews | Reads your last 15 approved responses and auto-writes a tone description |
See Brand voice for usage guidance.
Routing rules card (Settings → Reputation AI)
| Setting | Purpose |
|---|---|
| Auto-post 4–5★ responses | Toggle on/off. When off, all replies go to the human queue. |
| Auto-post delay | Buffer before a reply posts: 2 h (default), 4 h, 8 h, or 24 h |
| Business-hours-only | When on, replies only post Mon–Fri 09:00–17:00 in your account time zone |
See Routing rules for the full decision flow.
Business contact info (Settings → Account)
These cross-product fields live in the Account section — the Business mailing address card holds the address, and the Business contact info card holds the rest. The same values feed Reputation AI legal-alert routing and the CASL sender footer on every outbound email.
| Field | Used for |
|---|---|
| Business name | Sender block on every email |
| Mailing address | Required by CASL §6(2) — sends are blocked if blank |
| Contact email | Legal-flag alerts + CASL sender block (at least one of email or phone required) |
| Contact phone | Legal-flag alerts + CASL sender block (at least one of email or phone required) |
| Owner display name | AI reply sign-offs + {{sender.owner_name}} token |
If both contact email and contact phone are blank, legal-flag alerts go to Tenlo support instead of you. Set both fields to people who can actually act on a legal-language review.
Team (Settings → Account → Team)
Owners can invite teammates by email. There are two roles: owner and member. Everyone on the account works from the same review inbox and boards.
Account card (Settings → Reputation AI)
| Field | Purpose |
|---|---|
| Business name | Appears in AI replies and campaign messages |
| Business type | Sets your vertical — determines which template variables are available |
| Owner display name | As above (also editable in Settings → Account → Business contact info) |
| Google review link | Embedded in every outbound review request |
| Facebook Page | Connects your Page so recommendations flow into your inbox (recommends = 5★, doesn’t recommend = 1★) and the rating aggregates |
| Time zone | Drives campaign send windows, business-hours-only auto-posting, the midnight boundary for “Done today”, and monthly report send time |
| Logo | Appears on branded pages (unsubscribe, sender-ID, help pages) |
Daylight-saving shifts are handled automatically. If your business relocates, update the time zone here. New sends follow the new zone; already-scheduled sends keep their original timing.
Platform connection status strip (Settings → Reputation AI)
Shows a coloured dot for each connected platform:
| Colour | Meaning |
|---|---|
| Green | Delivering reviews normally |
| Grey | Connected but no reviews yet |
| Red | Token revoked or expired — click to reconnect |