Billing & your account.

Everything about what you pay, how you pay it and how to stop lives in Settings → Billing (app.tenloai.com/dashboard/settings/billing ). The old /dashboard/billing link still works — it now redirects here.

What it costs

Reputation AI comes in three tiers. All three are flat monthly in CAD, and none of them is per-location — the price is the same whether you run one location or six. SMS is included up to the caps below, and so are email and AI usage. There is no usage-based billing on top.

Each tier includes everything below it. You can move between tiers yourself from Settings → Billing — see Changing your tier.

Multi Location is a separate arrangement rather than a tier: it is quoted per business, because what it costs depends on how many locations you run and how they are set up. The Locations screens link to a contact form, or email hello@tenloai.com.

What changed in September 2026

The tiers were repackaged on 2026-09-08, and the prices came down a long way — the old ladder was $99 / $199 / $299. Two things moved as well as the prices:

• Review-request campaigns are now part of Growth. They used to be in the base plan.
• Trust Score and service recovery are now part of Pro. They used to be in Growth.

If you were on the old $99 Reputation AI plan, your account is on Growth at $50 — everything you were using still works, nothing was taken away, and trust assets came with the move. If you were on the old $599 bundle, you are on the Pro Bundle, which carries Reputation AI at Pro.

What’s included each month

Campaign sends and trust assets have monthly allowances. They exist so a runaway import can’t quietly run up a bill; they are not something a normal month gets close to.

A month that runs out of allowance does not fail your sends — anything already queued is held until the 1st, when the allowance resets, and then goes out. Nothing is lost and nothing is silently dropped. If you need a higher ceiling, email hello@tenloai.com and it can be raised on your account without changing your tier.

The 50 SMS per day cap is separate from the monthly allowance and is checked first. It protects your sending reputation, and it applies on every tier that can send.

In a bundle

Reputation AI is also part of both bundles, and the bundle you are on decides the tier:

Both carry all four Tenlo products. See Billing & plans for the full comparison.

Free trial

New accounts start on a 14-day free trial. A credit card is required to begin.

Your card details are held securely by Stripe — Tenlo never stores your card number directly. At the end of the 14-day trial your card is automatically charged for your subscription. If you decide Tenlo isn’t right for you, cancel before day 14 from the Billing page and you will not be charged.

Updating your card

Go to the Billing page and click Update payment method. This opens a Stripe-hosted portal where you enter your new card details. Tenlo never sees or stores your card number.

Invoices and receipts

Past invoices live in the Stripe-hosted portal. From the Billing page, click Manage Billing → then select Invoice history. Each invoice can be downloaded as a PDF.

Tenlo does not store invoices separately — the Stripe portal is the single source for all billing history.

Changing your tier

Tier changes happen in the product, not in the Stripe portal: go to Settings → Billing and pick the tier you want. The Stripe portal handles your card, your invoices and cancellation — it deliberately does not offer plan switching, so there is one place where a tier change happens and one set of rules for what it does.

Upgrades take effect immediately, and the prorated difference for the rest of the current period is invoiced and charged there and then. Upgrading from Essentials to Pro halfway through a month costs roughly half the $69 difference now, and the full $99 at your next renewal.

Downgrades also take effect immediately, and the unused part of what you already paid is credited against your next invoice rather than refunded. Losing a tier locks the features it carried, but never deletes anything: your review history, campaigns, contacts, trust assets and past reports all stay exactly where they are, and come back untouched if you upgrade again.

One thing worth knowing before dropping below Growth: queued campaign sends are paused, not cancelled. Anything scheduled keeps its send time and simply does not go out while the tier is below Growth. Upgrade again and it resumes. The public review-request webhook answers 403 PLAN_REQUIRED while you are below Growth, so an integration that posts contacts to it will see a clear refusal rather than silently dropping them.

Cancelling

Click Manage Billing → on the Billing page and follow the cancellation steps in the Stripe portal.